Privacy Policy

Privacy Policy

Effective Date: July 12, 2026

At Lilac & Hearth, LLC, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Address
• Phone number
• Email address
• Pet information
• Payment information (processed through secure third-party payment providers)
• Information related to surrender requests, adoption applications, transportation services, boarding, or other pet care services.

How We Use Your Information

Your information is used to:

• Provide requested services.
• Communicate about appointments, adoptions, transportation, and pet care.
• Process payments.
• Maintain business records.
• Comply with applicable laws and regulations.
• Improve our services and customer experience.

Information Sharing

We do not sell or rent your personal information.

We may share information only when necessary:

• With veterinary clinics or service providers involved in your pet’s care.
• When required by law or legal process.
• To protect the safety of our staff, clients, animals, or the public.

Payment Information

Payments are processed through secure third-party payment providers. Lilac & Hearth, LLC does not store your full credit or debit card information.

Photos and Social Media

With your permission, we may use photographs of adopted pets, rescued animals, or client pets for educational, promotional, or social media purposes. We will not publish your personal contact information without your consent.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights

You may request to review, update, or delete your personal information, subject to any legal or business recordkeeping requirements.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted with a revised effective date.